on the website of “Mida” hotel, “Mida” apartments and “Mida Beach” apartments
RESERVATIONS AND ACCOMMODATION
Mida Hotel, Mida Apartments and Mida Beach Apartments are obliged to ensure the use of the services requested and paid for by the customer by online reservation, in their full quantity and quality according to the data provided by the customer through the reservation form: customer’s name, period, number of nights, number of adults and children, price per night.
The “Additional information” field in the booking form is not mandatory for Mida Hotel, Mida Apartments and Mida Beach Apartments and all the wishes of the client filled in the said field will be satisfied if possible.
Upon successful booking, a booking confirmation will be sent by e-mail, where all booking details including booking price and cancellation method are specified.
PRICES AND PAYMENT
The prices on the website of Mida Hotel, Mida Apartments and Mida Beach Apartments are in BGN, including VAT, tourist tax and insurance. For ease of reference and information only, the amount may be shown in other currencies when booking. The total amount due from the customer is automatically calculated, depending on the number of days, the specific price for a particular room type, and the booking period.
When making online bookings for guarantee purposes, the amount stated as a deposit on the booking form and on the booking confirmation must be paid from the total booking amount at the time of booking, by debit/credit card.
In case of incorrect details filled in by you when booking, please be advised that Mida Hotel, Mida Apartments and Mida Beach Apartments reserves the right to charge an additional fee on the day of check-in.
Mida Hotel, Mida Apartments and Mida Beach Apartments reserves the right to change rates and special offers on its website depending on demand and availability at the time. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or modification of an already paid online reservation by the client, Mida Hotel, Mida Apartments and Mida Beach Apartments will refund the amount paid upon request, charging the respective penalty stated in the cancellation conditions announced at the time of booking and in the booking confirmation sent by e-mail:
In the event of a refund, all transfer costs (bank charges, etc.) will be borne by the customer. Refunds due to cancellation will be made within a 30 day period depending on the method of payment, refunds will only be made to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.
PAYMENT TYPES
Payment can be made in 3 different ways:
We accept Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you select this payment method, a payment page of our servicing bank (DSK) opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction receipt is displayed on screen, which you print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:
At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.
From a security point of view, the maximum amount you can pay by card is 10 000 BGN.
2.By bank transfer
The payment of the specified amount must be made at the latest within the specified period (3 days) after booking. After the payment has been made, it is advisable to send a copy of the payment document to Mida Hotel, Mida Apartments and Mida Beach Apartments and it is obligatory to enter the reservation number in the reason for payment.
IMPORTANT!
If the internet reservation is not paid within the specified time and no copy of the payment document is sent upon payment by bank transfer, your reservation will be automatically cancelled by the reservation system.
In case you are unable to pay the amount for an online reservation, please let us know at mida.obzor@gmail.com. In case of non-compliance with this condition, Mida Hotel, Mida Apartments and Mida Beach Apartments is entitled to claim liability and penalties for bookings made and not paid.
Please address your questions regarding online reservations at Mida Hotel, Mida Apartments and Mida Beach Apartments to e-mail: mida.obzor@gmail.com or call +359 884 716 555
PERSONAL DATA
Your personal data is protected according to the legislation of the Republic of Bulgaria and is used only by the reservation department of Mida Hotel, Mida Apartments and Mida Beach Apartments.
The protection of your personal data is important to us. We therefore process your information exclusively on the basis of applicable legislation, specifically the GDPR, the Data Protection Act (PIPEDA) and the Electronic Commerce Act (CETA).
We do not provide data to third parties, with the exception of specialist booking software and the payment processor of the payment service provider (bank, PayPal, ePay).
If an order is incomplete, we delete the data entered on it. If the order is completed and the contract is fulfilled by us on the basis of Art. 1 (a) and (b) of the GDPR, we store all data under the legal relationship until the expiry of the 10-year period provided for in Article 12 of the Accountancy Act (AAL). ZSh) 10-year term.
In order to proceed with the reservation, it is necessary to declare that you have read and agree to these GENERAL CONDITIONS FOR ONLINE RESERVATIONS OF Mida Hotel, Mida Apartments and Mida Beach Apartments.
COOKIE POLICY
To make sure you get the most relevant information and the best service when you visit our platform, we use so-called cookies. They help us (and other authorised third parties) to provide you with a personalised experience when using our services, to improve them and to provide you with more relevant content.
To make sure you understand why we use cookies, we’ve prepared this Cookie Policy – it will tell you what technologies we use, what they do and what choices you have about their use.
Company details:
Company: “GALIANI 18” Ltd.
Address. Ruse 7000
Str. “Studentska” №12, entrance 2, floor 5, app.13
BG205294547
E-mail: mida.obzor@gmail.com
